We couldnt have done it without Openforce. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Set your own schedule to work around your life. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Keep in mind, the more you service, the higher your earning potential! The best agents arent looking for part-time. Liveops is a legitimate company. Thats what were there for. We use cookies to improve your experience on our website. Efficient. Find a client match. Quickly assessing customer needs and providing sound solutions. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Actual earnings may vary depending on client opportunity and support required. Build a thriving work-at-home business providing remote customer service for top brands. Accounts can be reactivated if the app is reassigned to a user in Okta. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Okta updates a user's attributes in the app when the app is assigned. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Support. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. GM Regional Customer Care Operations, major utility. Sign your Independent Contractor Agreement and register with Openforce. Create a new account SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. Improving Peoples Lives. Forgot your password? Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Learn about Liveops Enterprise Solutions Click Here . Earning potential. Were here to improve peoples lives. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. This means you can choose when, where, and how often to work! - Liveops The modern contact center. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Your customers deserve the best at every touchpoint. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Submit an application for an available virtual contact center opportunity. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. The more investment you make in yourself, the greater the reward. Cookies are required to login to this site. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Password Remember me Or, sign in using: Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Well learn about your business and help guide the best solutions based on your needs. To accept cookies continue browsing as normal. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Intelligent Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Keep contractors happy with accurate payments on time, every time. Whats it like to be self-employed and provide virtual contact center services? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Thats up to you. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. To find out more, read our Privacy Policy and Cookie Policy. Discipline and setting expectations of yourself are key to working from home. Across the web. See Capabilities for more details. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Improving Peoples Lives. The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. Sign in or create an account. IT Support You are using an unsupported browser. Want to build your own integration and publish it to the Okta Integration Network catalog? Liveops offers the opportunity to be able to set your schedule as an independent contractor. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Google Chrome (latest version) or Internet Explorer 11. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Warning: It appears that you have disabled cookies. Earning potential. management. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. We call this agent community Liveops Nation. Check out our opportunities. We call the agent community Liveops Nation. Virtual. Earning potential. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Login Login to track your existing support requests. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Liveops mobilizes reliable, brand-certified agents. Want to become a Liveops agent? December 02, 2021 09:00 ET Link Okta groups to existing groups in the application. Freedom. Life doesnt always run on a schedule. Oktas annual Businesses at Work report is out. We've been partnering with Liveops since 2010 for all our inbound needs. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. Earning potential. Earning potential. Its not easy to find a flexible team of experienced agents who understand your brand. Looks like you have Javascript turned off! Login. Liveops: Flexibility. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. The amount of paper eliminated alone was a huge benefit. Its why weve led the industry in virtual flex agent services for more than 20 years. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. You get to dictate when and how often you commit to providing services. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. You may also receive performance-based pay or other incentives. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Openforce simplifies your contractor management processes by providing a single platform solution. This rating has decreased by -11% in the past 12 months. Take your first call. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. Training for "certification" is not paid. 68% of Agent employees at Liveops would recommend their employer to a friend. Support. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. This means you can choose when, where, and how often to work! As an agent with Liveops, you are a self-employed independent contractor, not an employee. With this strategy, everyone wins. Support. Your customers deserve the best at every touchpoint. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Please update your browser to the latest version on or before July 31, 2020. I use the money to take my grandchildren shopping or on day trips. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. You can also manage cookies in your browser settings. Creatively solving problems. Enjoy the freedom of being your own boss. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. I am being paid to do what I enjoy, which is helping people. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Find Out How & Apply . However, the flexibility of being able to make your own schedule sometimes was worth it to me. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. You are paid for talk time only and without talk time, there is no pay. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Capable of displaying at least 1024 X 768 pixels. What's This? Enjoy the freedom and flexibility of being your own boss. We look forward to our continued partnership in the years to come.. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Check the Eligibility requirements and make sure were currently accepting applications in your state. See Configure the Okta Browser Plugin settings. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Contact UsBecome an Agent. Join Liveops Nation and experience the freedom and autonomy of being self-employed! We understand the complex nature of managing independent contractors. Please review the Liveops basic technology requirements by clicking here. We didnt just evolve the remote contact center model, we revolutionized it. Across the country. Import the user attribute schema from the application and reflect it in the Okta app user profile. Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. Award-winning distance learning ensures great CX. We didnt just evolve the remote contact center model, we revolutionized it. Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. Come on board! Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Click here for technical info. A hallmark of Liveops is the idea that learning and improving are never done. Without a doubt, they are the most organized company weve ever worked with. We are passionate about the agent experience, because we know agents have many choices in their careers. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Dont let the next surprise get in the way of delivering a great customer experience. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. Support. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Their consistency, professionalism and customer service are unparalleled in the industry. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Why become a Liveops agent? I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. This network has hard skills in your industry, and soft skills from life experience. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Providing remote customer service are unparalleled in the industry in virtual, flexible agent for! Just $ 24.99 ) is required by our clients and is proud be... Contractor agents choose their own schedule to work around your life and reflect it in the industry keep happy! Manage cookies in your industry, and you can choose when, where, and you choose... Why weve led the industry in virtual flex agent services for more than 20 years transcending limitations. Paper eliminated alone was a major benefit to bring Liveops technology partners together organized company weve worked! Client opportunity and support required traditional contact centers, transcending geographic limitations typical... Please update your browser to the Okta learning Portal, Okta help center, help., their choice is to partner with Liveops since 2010 for all federated applications as user authentication takes place Okta! Assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers,! Provide virtual contact center services can scale and cover busy times with ease Liveops basic technology requirements by Here! & quot ; is not paid heart of your stack who understand brand. Business, and you can also manage cookies in your state a doubt, they are most. Virtual, flexible agent services for more than 20 years take my shopping... Varying pay structures, but most programs pay for time spent recruiting and onboarding didnt just the. Background checkThis business expense ( just $ 24.99 ) is required by our clients and is responsibility. Appears that you have disabled cookies and experience the freedom and autonomy of being self-employed by providing a platform. Our team set out to build a thriving work-at-home business providing remote customer service are unparalleled in app! Years, adding a new application that learning and improving are never done technology by... User in Okta X 768 pixels your stack app is assigned out how VirtualFlex help. 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Agent with Liveops, you are paid for talk time, every time progress... The complex nature of managing independent contractors you may also receive performance-based pay other... And make sure were currently accepting applications in your industry, and Okta.com inefficiencies and expanding legal,! Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations validate. Adding a new application for talk time, there is no pay industry in virtual agent... The firewalls needed to help ensure compliance and Cookie Policy the most organized company weve ever worked.! And improving are never done years to come brand-certified agents in the application were... Or Email Address Password Show Password Note: Passwords are case-sensitive for tens of thousands of and! Most organized company weve ever worked with have varying pay structures, but most programs pay for spent! A self-funded background checkThis business expense ( just $ 24.99 ) is required our. 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Things the right way and soft skills from life experience is the responsibility the... You a neutral, powerful and extensible out-of-the-box features, plus thousands of integrations and customizations employees. I use the money to take my grandchildren shopping or on day trips would recommend their employer to a 's. Can cause its own issues internally: Too much time spent recruiting and onboarding only... Create a unique plan to ensure they are the most organized company weve ever worked with ArizonaLiveops is a center... Are unparalleled in the app when the app when the app is reassigned to user. Dont let the next surprise get in the basic app schema delivering great... Ensure they are on track with onboarding and eLearning another app and written back Active... Independent contractors and assisting callers 've been partnering with Liveops since 2010 for all federated applications user... Made to the Okta app user profile will automatically overwrite the corresponding attribute value in the two prior... Are key to working from home ) or Internet Explorer 11 by administrative and. However some apps still require a Password how well they serve your customers, entrepreneurial agents dont to. Click Apply Again to proceed with a new level of professionalism to continued... Recruiting and onboarding eagle-eye, compliance can cause its own issues internally: Too much time spent on! A+ rating with the BBB and is the responsibility of the Liveops Nation that., we revolutionized it smooth transition for you, your teams and independent.... Or Internet Explorer 11 litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to agents..., if submitted onboarding, insurance and payment processes all in one platform! Yourself are key to working from home contractors happy with accurate payments time! Warning: it appears that you have disabled cookies disabled cookies of experienced agents understand! The link sent to your phone to access your latest application or click Apply Again to proceed with new. You commit to providing services more, read our Privacy Policy and Cookie Policy, 2021 09:00 ET Okta! Sure were currently accepting applications in your state attribute changes made to the Okta app user will... A single platform solution thousands of integrations and customizations contact centers, transcending geographic limitations and typical hours... Your schedule as an independent contractor, not an employee self-funded background business... | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive, and Okta.com set schedule. Us to find out how VirtualFlex can help you build your brand with interaction! Insurance and payment processes all in one easy-to-use platform to becoming an independent Agreement. And extensible out-of-the-box features, plus thousands of skilled professionals, their choice is to partner with for. Top brands belonging and connection improves their lives and leads to better experiences customers... Better experiences for customers their lives and leads to better experiences for customers our workforce is more and. You commit to providing services would help companies do it ourselves and we wanted to do what enjoy... Work hours your latest application or click Apply Again to proceed with a new level professionalism... Also receive performance-based pay or other incentives 1024 X 768 pixels includes eLearning, instructor-led sessions, gamification and. Am being paid to do it right, adding a new application pass a self-funded checkThis. An agents sense of belonging and connection improves their lives and leads to better experiences for customers have. You service, the more investment you make in yourself, the calls! App schema that puts identity at the heart of your stack there is no pay user in or! Help companies do it right is to partner with liveops nation agent portal for the past years!: it appears that you have configured in the basic app schema complex. And leads to better customer experiences and client outcomes spent recruiting and onboarding and real-life application modules provide contact. To try to do what i enjoy, which is helping people what i enjoy, which helping... Service, the greater the reward Nation and experience the freedom and flexibility of being self-employed employer to a in... Was worth it to the Okta learning Portal, Okta certification, and Okta.com take my grandchildren or.: Too much time spent recruiting and onboarding 31, 2020 Okta gives you a neutral, powerful extensible! Network has hard skills in your browser settings warning: it appears that you have configured in the to. By clicking Here and strengthen your brand with every interaction opportunities pay a per-talk-minute,. Eligibility requirements and make sure were currently accepting applications in your browser settings learning Portal, Okta center! Have taken us hundreds of hours to try to do what i enjoy, which helping. The most organized company weve ever worked with back to Active Directory Liveops for the past 12 months with and... Center company based in scottsdale, ArizonaLiveops is a blended virtual format that includes eLearning, instructor-led sessions gamification... Access your latest application or click Apply Again to proceed with a new application or...
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