He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. You are in Phoenix. (A plumber came in the day before and charged $950 for a day's work.) Beat local competitors. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. Frankly, this is lousy customer service. Justin was so nice and professional. I woke up with a rainstorm in my living room after a pipe burst upstairs. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. Must have the ability to self-start and take responsibility for work. There is NO way the actual install times takes four times as long. The salesmen said we would need a 3.5 ton A/C. You are in Phoenix. Parker and Sons is a life savor. The a/c was running constantly and my electric bill was sky high. Charged them $4600 to replace a water heater. They explained every single thing they did. My boss tried to do something about it but we still have to do it then I found a bug. I told my boss and she told upper management but they got mad at us. sales rep, and asked both to contact me tonight, to start the refund process. I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. Neither have returned my calls.It will be in upper 30s tonight. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Parker and Sons schedules "emergencies" as part of their daily schedule. fiduciary responsibility of parkers and sons is now affecting my credit. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. We are glad to have been there for you when you needed us most! Andrew did a great job replacing light fixtures in 2 bathrooms. I would not recommend this company to my friends. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Phone calls to management were not returned. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. They never call me back. 2.4 miles away from Parker & Sons. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! We have protocols in place from the moment you call in, to when the technician arrives at your residence. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Parts were AT MAX $750 likely $500. They will install the new softener this afternoon! See Yelp for long description of this co. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. The company is NOT stingy with their money for this department. They were able to come out SAME DAY and get our AC back up and running. Good company with some growing pains but they manage the best they can. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. They also worked in several households & everyone said the lads are made for the job, Horrors. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Read what our customers -- people just like you -- have to say about our products and services. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. She never called back. We would give them a 5 Star rating. We used Parker several times and were happy. Parker & Sons is here to help! Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. 53 total complaints in the last 3 years. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. This is a very fast-paced environment that requires the actions of all to perform at it's best. Calling Parker & Sons was the best move I ever made. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Buyer beware - their rookies may cost you real money! Installers were on time and very professional. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. As a result, we have contacted the customer both via phone and email and are honoring. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. Hi Lois. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Called me before coming, let me know when they were here and when they were leaving. Erin S. Parker & Sons is amazing. Interactions with customer service as wells as the techs on site have always been easy and helpful. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. I had purchased an HV** unit from Parker and Sons to replace previous unit. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. Their error of omission cost me $950. Anyhow, we were desperate. News flash 'right to work' means you can fire anyone without giving reason. The ease of their financing terms made it a very easy decision to make. Once we received her BBB complaint,we immediatelyreached back out to the customer. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. As for the quote to fix; $3400 for a 25ft electrical run seems too high. Im without heat. Plumbing. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. Parker and Sons has standard refund processes that were followed. The manager said he would call us back and he never did. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. He put in the new faucet and in no time we had running water. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. -$19 Base Pay -Flexible Location -Breaks on chosen time. Anthony was professional, knowledgeable, courteous and nice. Well that was a big lie. Report. That was frustrating, but mistakes happen. Find out more about salaries and benefits at Parker & Sons. Months, later, no rebates. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. Yelp confirmed a business or employee license. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. Dominate search results. Keep in mind this did not involve drywall or painting or adding a new junction box! Parker and Sons is a life savor. page 5. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. We have to clean ourselves in the office. The salemen told my husband and I our electric bill would be lower because it is energy efficient. Parker & Sons is amazing. Thanks for nothing pat Mack Fine. Installation required creating a plumbing loop since this house was not built with one. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. The original invoice was modified by making changes, i.e. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Everything was repaired and I am thrilled that I called the right company. Had 2 faucets leaking. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. I may have not been presented other billing options. Never trust this company they are a bunch of thieves. Company C replaced the coil for $2,100.00. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. This was less than 3 months after repairs. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. These are just a few examples: Dave at Parker and Sons came to my rescue. The ** unit has never worked to cool house since the installment. 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